Custom action output labels not showing in Flow

KobyW
Tera Contributor

This is my first time posting a question as I'm fairly new to ServiceNow development, but I have a question/issue in Flow Designer.

 

I have a custom action that returns multiple sets of indicator task records as outputs. They are clearly labeled in the Outputs section of the action in Flow Designer, as shown here:

outputs.png

 

I want to use each set of records in my Flow separately, sending notifications based on some additional logic. However, when I add my action to a flow, the data capsules (can't post the correct term here) all have the same name, making them impossible to tell apart.

data panel.png

 

Is this normal? Other output types seem to include their label on the data capsules, I'm not sure why these don't.

Do I need to break my action apart into 4 separate actions?

 

Any help is appreciated.

2 REPLIES 2

Dnyaneshwaree
Mega Sage

Hello @KobyW ,

I assume that the "Indicator task Records" is your action name you have given for the action in which you have set those 4 outputs with same type. If you need use that four outputs seperatly and has same type then you can create more three actions using different label for each one and differentiate it by names. so, that current action is for one of the four outputs and remove other three outputs and add that in newly created each three actions respectively after saving each of that actions use it separately in the flow where you are currently try to using it.

 

Please accept my solution if it works for you and thumps up to mark it as helpful.
Thank you!!

Dnyaneshwaree Satpute
Tera Guru

Indicator Task Records is not the action name, but my action does include 4 "Look Up Records" steps on the Indicator Task table [sn_grc_indicator_task]. So the output from each of those steps is a single item called "Indicator Task Records." I'm just not sure why my labels are ignored and where they'd actually be visible.