"Follow" button on HR Agent Workspace needed.

Simanta
Tera Contributor

Hi everyone, I need to add the 'Follow' button on HR case forms in HR Agent workspace, can anyone help? 

Thank you in advance! 

3 REPLIES 3

cloudops
Tera Expert


Sure, here are the steps to add the 'Follow' button on HR case forms in HR Agent workspace:

  1. Navigate to the HR Case form configuration in HR Agent Workspace.
  2. Click on the hamburger menu (three horizontal lines) on the top left corner of the screen.
  3. Select 'Configure' -> 'Form Layout'.
  4. In the 'Form Layout' window, you will see two columns. The left column represents the fields currently on the form, and the right column represents the fields available to add to the form.
  5. Look for the 'Follow' field in the right column. If it's not there, you may need to add it to the table first.
  6. Drag and drop the 'Follow' field from the right column to the desired location in the left column.
  7. Click 'Save' to save your changes.
  8. Now, the 'Follow' button should be visible on the HR Case forms in the HR Agent Workspace.

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There is no field called follow in the bucket list for UIB workspace

Anupriya23
Tera Contributor

I am looking for the same. did you find any solution for this?