"gs.info" executed by Business Rule is not displayed in application log.

Nakata1 · ‎04-05-2020

I tried "gs.warn", "gs.error", in addition to gs.info, but no log is displayed in the application log.

Is there a solution?

Jim Coyne · ‎04-09-2020

So that screenshot shows the BR being an "after" BR and NOT a "display" one. Can you please change it to "display" and then show a screenshot of the "Advanced" tab as well please.

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Jim Coyne · ‎04-05-2020

Try moving the gs.info to the first line of the BR. And add some prefix to the message so you can find it. I always add "JC - " to the beginning of the message so I can filter on it.

What table is it running on? And is it active? (I know silly question)

Nakata1 · ‎04-05-2020

It's Incident Table, And BR is active now.

Jim Coyne · ‎04-05-2020

What Scope is the BR in? And where are you looking for the message?

Nakata1 · ‎04-05-2020

Scope is Global. And I looling for "syslog.list".

Jim Coyne · ‎04-05-2020

Did you try moving the gs.info to the top or add another? Are there any error messages in the logs that might point to the BR running into an error?