"No readable comment field" shows up after submitting Case by the user with snc_external role in CSM Portal.

[Aki17]

After submitting Case by the user with snc_external role in CSM Portal, "No readable comment field" shows up and cannot see the Comments field.
Also, "Priority" and "Contact" fields are not displayed for the external user, which are visible to Admin. (Please see the screenshot below.)

[Admin]:

[External user]:

I think there should be no issue with the ACL, because I already set both sn_customerservice_case.* and task.*  for "snc_external" role.
Please advise me on how to resolve the issue.

Best Regards,
Aki

[-Andrew- · Accepted solution]

Hi Aki,

I could replicate a similar issue on PDI, but i resolved this by adding ACL's on individual fields, have you tried this?