"Related search result" is not showing on case and incident form

[Karishma Dubey]

Hello Everyone,

I am not able to see "Related search result" on my project instance. On my PDI i am able to see. Which property needs to be configured here. 

PDI

Dev Instance

[Dhruv Chandan · Accepted solution]

Hi,

Please follow the below steps:-

In Contextual search > Search Context > Incident Deflection > Table Configurations > Incident, you will find Related Search Results configuration which can be configured based on your needs.

URL for reference: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/contextual-sea...

Hope this helps.

Regards,
Dhruv

[Karishma Dubey]

@Dhruv Chandan ,

I Need to configure that in form layout for incident and case table. It is coming now.

[Dhruv Chandan]

Hi,

Could you please mark the solution, correct and helpful so that others also get the assistance.

However I'm not sure about the CSM part of this, would suggest you to open a new post in the community for this.

Regards,

Dhruv