Hi All
We have a frustrating problem that I'd like to ask the brains trust about.
When a user clicks submit on a catalog item via the ServicePortal, 99% of the time it will submit the request, and they will receive their REQ/RITM #. The other 1% of the time, instead of being redirected to the ticket page, they get taken to a page that says 'Request not found' (see pic).
This happens randomly to any user, including those with the admin role.
If the user fills out the cat item again and submits it, it may work or fail a few more times.
Each time this happens, the details they entered are lost.
There is no ticket created, and nothing in the logs. The information is simply gone.
If they refresh their page or close the browser down and back up again, it may start working.
Other posts which mention this issue seem to be resolved by looking at ACLs. As this happens to admins, and it happens intermittently, I can't imagine that is the cause.
As we can't replicate it, and there are no logs on the issue, we're fining it hard to troubleshoot.
As alluded to, you may find this in 1 of 100 tickets you submit.
Any thoughts?
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