Getting Error while submitting catalog task

[nishanthivijai]

When a particular user tries to save the catalog task after changing the state, they are getting an error. However, when I try the same as an admin, it works without any issues. Is anyone else facing this problem?

[Sandeep Rajput]

@nishanthivijai This looks like a role/ACL issue due to which a script might be crashing. I recommend you to check the system logs to get further details on this error.

[Tanushree Maiti]

Hi @nishanthivijai 

First check the if any ACL (Write) Role on SC_task  is there. Check if that user is having that role.

It could be the case , it is restricting user to submit the form.

Also check  the browser console where it is displaying Error with the script name with line no. Share that or Debug that.

[Ankur Bawiskar]

@nishanthivijai 

are they clicking some UI action?

If yes then some server side script is stopping the update.

try giving client_script_admin role to that non-admin

Generic error on form: "Submit canceled due to a script error - please contact your System Administr... 

'Submit canceled due to a script error' when Simultaneous Update Alert is enabled and certain forms ... 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aditya_hublikar]

Hello @nishanthivijai ,

Please refer this thread :

https://www.servicenow.com/community/itsm-forum/error-submit-canceled-due-to-a-script-error-please-c...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0551171

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720671

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya