"This document is pending security scan and cannot be viewed" Next Experience Workspace Error

Frank10 · ‎01-02-2024

Hello,

I am getting this error when trying to preview an attachment within the Next Experience Attachment component, has anyone else seen this? Looks like it is only is happening one of our environments.

Frank10 · ‎01-30-2024

Looks like the issue was our instance not having an undocumented system property called "com.glide.snap.url". After adding that property with the type of string and value of "http://snap/snap", we got it to work.

View solution in original post

Oya Orhan · ‎01-02-2024

Hi Frank10,

Probably it is related with antivirus scanning. I recommend you to have a look this link:

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/concept/anti...

I hope it helps,

Oya

Dr Atul G- LNG · ‎01-02-2024

Hi @Frank10

I echo with @Oya Orhan,. It is something related to Anti Virus. What type of file it is and may be some risky data and antivirus is stopping this.

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Frank10 · ‎01-02-2024

Looks to be regular jpg, png, and pdf files. Do we have to launch the security scan manually?

Frans12 · ‎01-25-2024

Hi @Frank10,

Did you find any solution for that issue?
We currently face the same error for png and jpg files on our productive environment.

Regards,

Frans