"This document is pending security scan and cannot be viewed" Next Experience Workspace Error

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Frank10
Tera Expert

‎01-02-2024 07:05 AM

Hello, 

 

I am getting this error when trying to preview an attachment within the Next Experience Attachment component, has anyone else seen this? Looks like it is only is happening one of our environments. 

 

pending_security.PNG 

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Frank10
Tera Expert

‎01-30-2024 12:27 PM - edited ‎01-30-2024 12:27 PM

Looks like the issue was our instance not having an undocumented system property called "com.glide.snap.url". After adding that property with the type of string and value of "http://snap/snap",  we got it to work.

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bansibhardwaj
ServiceNow Employee
ServiceNow Employee
In response to Amrutha K V

‎04-15-2025 11:29 AM

Hi @Amrutha K V ! How were you able to resolve this? I've also tried these resolutions but still not working.

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