"user query" business rule should not run for a specific catalog item or a variable

[dhruvd]

Requirement : The OOB Query business rule "User Query" should not run for a specific catalog item or variables as we need to show inactive users in multiple "List Collector/ Reference" variables of a specific catalog item.

Is this feasible, if yes, could someone share an example please.

Thanks,
Dhruv

[anubhavritolia]

Hi @dhruvd 

Please check below Article to know how to Bypass User Query Business Rule:

https://www.servicenow.com/community/developer-articles/how-to-bypass-query-business-rule-for-catalo...

https://www.servicenow.com/community/developer-forum/bypass-query-business-rule/m-p/2160277

[dhruvd]

Hi Anubhav, 

Have already tried the above solutions but none of them works for my use case.

Thanks,
Dhruv

[anubhavritolia]

Hi @dhruvd 

Can you show what changes you did in your 'user query' BR?

[dhruvd]

I used the script as is and just added the catalog item sys_id for exception. Still it doesn't work. Not sure what is missing.

Thanks,
Dhruv