Hi,We have enabled only Live Agent chat, by deactivating the Virtual Agent using some configuration steps. We will be piloting our Agent chat in our production instance, in the process we need to redirect the users from our Insite portal when click o...
Hello, Some of Kb articles in our system have no versions listed in Article versions related list, because of which we are not able to edit them. Checkout option is not available. When we retire the knowledge article still we are not able to edit the...
Hello everyone,So in my instance i have activated the external user registration and i need these registered users to be able to download attachements on a record producer.Is there anyway to bypass snc_external users not being able to use attachement...
Hi all, I need to allow some users to be able to create and manage their own update sets. I tried to use the default role called teamdev_user but when I assign this role to a specific user it doesn't show the option to create a local update set Revi...
Hi everyone,I am working on implementing a date picker for a UI page. I have the following snippet in my HTML code-field:<div><g:ui_date class="form-control" id ="report_start_date" name="report_start_date"/></div> Which displays like this:However, I...
Hello, I have an iframe on a custom UI page that contains an src that points to a table in list view. My issue is that this iframe's list view page is landing in the user's navigation history, which I do not want. How do I keep the target page (src) ...
We've had to rebuild the configs on our Firewall and it looks like this has affected our LDAP authentication. Currently only users who had an existing session are able to log into Service-Now. Any new login attempts get an error saying "Your account ...
We have created a module for all employees to submit their updated resumes to. In order for all employees to view this module I need to create a role for the module and then assigned it to all employees (197) Should i create a role and add it to a gr...
Dear all, @Ankur Bawiskar Please give me any suggestions for below requirement. My requirement is, I need to select the multiple options from multi select dropdown list. I can select the multiple options in dropdown but those selected multiple op...
Hi All,I used this below code for adding note in comment field but "\n" is not giving new line in comment field.Please let me know any issue in this scriptvar comments_ritm = " This case has been created from "+number;var comments = current.comments....
I am in the process of changing some code over from the old SOAP methods to use the REST API to create tickets. I have run into an issue where the assigned_to field will never fill in but I can fill in just about anything else using the login and pa...
Hello all, I have a catalog item that includes a multi-row variable set. I've just read this handy little article about how to access the content of rows that have been added: https://community.servicenow.com/community?id=community_article&sys_id=2a5...
Good Evening, I have a really odd problem, assigning some text to a data object but it won't display correctly on the html template.Server Side: var config = new GlideRecord(gs.getProperty('table')); config.addQuery('number', 'LIKE', data.parent_conf...
I search the forum and the only solution i saw is on this link and about 3years old https://community.servicenow.com/community?id=community_question&sys_id=07000721db98dbc01dcaf3231f961924 I dont want to go this route. Is there any other alternative ...
I have created a simple UI action that creates a GlideModal class and opens a UI page. I havent completed the functionality that I want out of it but right from the start I have a problem opening the UI page. The problem is that when I trigger the UI...
