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Service Portal - GlideModal Help

I want to convert one of our catalog client scripts which opens a glide dialog to a widget. It's a fairly simple dialog which opens a new user record in the pop up and allows a user to add a new one. Not the greatest coder and need help converting th...

Blair5 by Tera Guru
  • 2200 Views
  • 4 replies
  • 1 helpfuls

Resolved! Auto Populate catalog item variable from a table's variable

I have a variable service_application_name which is a reference variable and it is referring to cmdb_ci_appl table.  The other variable is u_privacy_data which is a multiple choice having values 'Yes' and 'No'. Now, when I select a value in service_a...

Shalika by Tera Expert
  • 1882 Views
  • 15 replies
  • 2 helpfuls

Resolved! How to retrieve values from another table?

Hello all, I am trying to write a script that receives the stock on hand within a stockroom and puts it in a custom table for stocktaking purposes, however, I can't figure out how to make the value different for different assets.   I want to receive ...

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Aeden Frost by Tera Contributor
  • 2642 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to create sys property and call it in Script include.

I am doing one rest message integration to send the updated fields data to third party tool from servicenow. Below is the script include code that i am using to generate the token automatically whenever its expired, so in the code you can see i am se...

VIKAS MISHRA by Tera Contributor
  • 1571 Views
  • 2 replies
  • 0 helpfuls

Resolved! Incident Standard Ticket Actions widget Help

when I submit an incident in service portal, there is a 'Resolve' Action, when I clicked Resolve, the State changed to Resolved, I want to make this 'Resolve' Action can clicked only when State is In progress. What should I do? Thank you!  

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Betty9 by Tera Contributor
  • 1687 Views
  • 2 replies
  • 1 helpfuls

Resolved! UI Action Send for Approval

I want to create an Ui Action : Send for approval This will be visible when status is draft and record is not new.After clicking on this button status changes to pending for approval and assignment group must be filled with "service desk" and an appr...