Hello community, We've Service portal enabled where ideally users with no role can use to submit tickets. the redirection is working good. When i'm impersonating user with no role it is taking me to Portal. however, When these users use home.do link ...
Hi All, I have ABC- group , having 10 members , i need to exclude two members to not receive mail remaining 8 user get notification when new incident created. How do we achieve Email is not triggered to two users using script? Thanks in advance
Hi,I need to construct a navigation URL, which will act as a callback URL to servicenow from a 3rd party system. The URL will open an existing record in one of the tables and set a value in a specific field..I've the following URL where I open an exi...
I have a UI action on the Incident table that runs a client script which does the following four things: 1. Copies the (unpublished) additional comments, 2. Sends those comments to a Teams Chat via Deeplink URL, 3. sets the incident state to "On Hold...
Hello - I have a string field that I am using for a rate percentage and I am using a Client Script to ensure that the field value has a decimal with 2 numbers to the right of the decimal. I have done something similar on a catalog variable string f...
Hi All, Trying to figure out how to make a REST call. In postman, when I do the following call, I get the expected response. When I run this is ServiceNow, I am getting a 400 error. I am leaning toward the issue being the string next to scope bein...
Hello together, I am just trying out the possibilities with IntegrationHub ETL, because we want to fill the CMDB for our customer from different sources. And this relative new functionality seems nice. As I understand, the source for an ETL Transform...
Problem I want to add multiple .orWhere calls to a GlideQuery, one for each entry in an array, but this returns no results and no error. I might have just made a scripting error, so if anyone knows how to correct it that would be great to know. Or if...
Hello All I need your precious help again I've created a field on the task table called "Reaction Time". I need this field to be a calculation between the ticket creation and the first status change. I already created a field that does the calculati...
Hi All, I have a custom table (u_ot_services_and_solutions) which has a field (Site)which references the location table and also a dot.walked field (u_site.site_type) which is also on location table. the "station type" get prepopulated when station i...
Why sys_id field is not visble in list level and form level as per normal process
Hi, I have a question regarding the simple list widget. We are using simple list widget for displaying catalog items. Some of the catalog items in the widget have Available for conditions (To display only certain group). So how to implement that co...
Hi, I'm using the following order_now API to create a Request. How can I specify the values of the Requested_for, Opened_by, Description fields via the API call. The workflow associated creates the RITM and Task and the values I set on the Request I ...
Hi, these errors are not related to my corrections. 'getTotalcost,getTimeSpan' functions are originally existed. I don't know why those errors occur
how to call a widget from catalog client script and pass the data of a variable in servicenow
