Hi, I need to reset the whole flow designer flow when there is a change in Approver.Based on a User reference field and state, triggering an approval flow through Flow Designer.Need help in how to cancel the previous "Ask for Approval" request and re...
Hi everyone,I'm trying to to put a date filter in a dashboard that contain some reports. I want to have a date picker.Can someone help me to find a way to do this ?(sorry for my english);thx!
Hi Everyone, we are having a requirement to make fields non-mandatory.Field 1, field 2, field 3 (three fields are type string) All three fields are mandatory at the new form load, but if any one field is entered, the remaining two will become non-man...
Hello, I have created application cross-scope access for Read, Write, Create all three And I have a BR with Scoped Application and script When I am trying to add any attachment to record on scoped app Human Resources : Core it is not letting me ...
Hello Experts, I want to hide 'New' button on incident list view for all non-ITIL users. And I have configured the list control as below. But, when impersonated as non - ITIL user, they can still see the 'New' button but when clicked they see this e...
I need to customize the view that we see when we click on "i" icon in the Configuration Item field. It opens the CI in new tab, but I am not sure how to customize it.I tried opening the same in legacy view, but when I go and select the hamburger ico...
good day all i created a flow that will trigger automatically every quarter where it will submit three Catalog Item request for each individual item.What is happening, for each Catalog item submitted its creating three different REQ# for each but i n...
Hi All, For some requirement testing i wanted to send emails to my personal email. So, i tried to enable outbound email configuration from email properties and tried to generate the emails.Also added my personal email in email properties page.But i a...
We are creating record in Incident table using flow designer, during testing we noticed it is failing because target instance have mandatory fields, tried creating dictionary override on target instance to bypass mandatory and checked still did not w...
Hi Community, I'm asking your support in order to open a Service Catalog Request via POST REST API with variables as input in request body.In detail, how can I specify the required variables in a request body to order an item? For example in Service...
Hello, we created a Knowledge Base and then published a Knowledge Article within it. However, when we wanted to read that Knowledge Article in the Employee Service Portal, we got this message: You do not have sufficient privileges to access this know...
Hi All, can we remove snc_internal role from the ACLs? This role got added to the ACLs along with the HRSD plugin installation , nd now we are facing issue with the access. Please le us know if anyone faced this before.Any help is appreciated.Thanks,...
Hi All,I am searching for a business rule which is OOB where we can create Work Order automatically from incident? Especially when we get a ticket from specific markets? is there any existing like this? if not, can anyone help me out with this use ca...
I am a novice developer.Please help me with the following question. I would like to display fields other than numbers when I browse the Knowledge Table from a catalog item in the Service Portal. ref_ac_columns=number;short_description,ref_auto_comple...
