Hi Experts, I need to get the records based on the following conditions/filters: I want a filter option called “Assigned Manager” that shows Incidents where the User Reference entered is: 1. The Manager of a User in the Assigned_to field, or 2. is th...
I want to make it available for users to enable/disable the Submit button for each Catalog Item in the SP from the Catalog Item view. Just like how the Add To Cart button in the SP widget can be enabled/disabled by the No Cart option: What I mana...
I'm trying to add a new check box field to the Istanbul Service Portal Shopping Cart, with the ultimate goal of the true/false value making its way to the Request, but, I'm stuck.What I've done so far:I've created the appropriate column on sc_request...
Incoming emails from an external vendor inside an incident are not shown as Received in the activity log. Only our sent emails are shown. The body text from the received email shows up as a comment though. But why would that matter if the comment ...
How can i set the assignment group to X using workflow for a catalog item? Please help me with the steps
Dear Community, now I am here for my first question in this community (after finding until now much help in other threads). I have a custom Date/Time field ("Waiting start date") on incindent table, which i want to check for overdue, when loading the...
Hi, I need to get Request For (selected user) email id. Ex: I have logged in to developer instance as 'System Admin' and i will goto Service Portal > Service Catalog then i will click order now button, then in 'Request For' i will select some user (a...
Hello, I've a custom application implemented over a custom table. How to increase the maximum size of characters for a label? Currently I couldn't set the label for more than 72 characters. I'm not sure where this size is been configured in the syste...
Hi, from a beginner a very basic question. I want in a business rule to check the length of a string entered (I wouldn't like to do that via UI) and check if it has a certain length. So I tried the Javascript function like this: var zipvalue = curren...
Hi all, Recently it was decided to give all itil users > pa_power_user role. However, now due to this, all itil users can see other dashboards now even though if they are not shared with them. How to restrict this dashboard visibility in this situati...
Hi, I am trying to use the header to display the number of active record in the Service Portal.Since some records are located on external platforms, i want it to be asynchronous. To do so, i am not initially loading the data, waiting for the page to ...
I have a Field on my form and I want ti make that field READONLY based on Logged in user.It should be editable to only 4 users.I have tried scripting in UI Policy and Onload Client Script, But both are not working.UI Policy Script:if(g_user.userName ...
Hello everyone, I am using an onchange client script to pass 1 variable of data to a script include which will fire off a REST message to retrieve 4 other data points. My end goal is to take these 4 data points and enter them on the same form that st...
Hello, I have a requirement to hide incidents with a specific subcategory from anybody who does not have a specific user role: incident_security. The subcategory in the choice list has to also be hidden from any user without user role: incident_secur...
I have a table with 3 reference fields. Two of the fields work as expected. The third however, returns an error whenever I try to use it to search for an entry in it's associated table. I created the tables and reference fields using the same process...
