We're trying to shift our ARB workflow into ServiceNow and are starting by leveraging a RITM. However, something more powerful, perhaps akin to a change or release, feels like it could be the better long-term approach. This post describes something ...
Hi,I have created one Inbound Email Action based on Case table to handle replies mail from user.Some of the received mail are 'received ignored' with error message asSkipping script '########', User ########## with email ########### is locked outI ch...
I'm running into an issue with a catalog item that gets pulled into an order guide. The reference qualifier works just fine when using the catalog item by itself but when the item is brought into the order guide through the "Choose Options" the refer...
I have a reference qualifier on a catalog item that gets pulled into an order guide. I did some logging and noticed that current.variables.requested_for in the reference qualifer is not returning a value. I'm thinking it's because the reference quali...
Team, We have some asset management Catalog Tasks that are very old waiting for hardware to be shipped back in a post-Covid world. We changed the default SLA on these hardware returns tasks to allow for more time, and I think because some of them are...
Is there a way to check if a task with a specific short description has been closed by using addQuery?(function executeRule(current, previous /*null when async*/ ) {// Prevents proceeding to the Qualified State from Screening state, if Tasks have not...
I have 3 fields on a form. Two of those fields are date fields and the other is a Single line text field.What I am looking for is take the two date fields for example if the Incurred Period From is December 2016 and the Incurred Period To is May. I w...
Many of my team members are not able to login to Servicenow Instance. We have multiple projects and many users are impacted. The error message says "This site can't be reached". Does anyone has any idea how to check if there is any Servicenow outage ...
On the RITM or Catalog Task where this MRVS would appear, is there a catalog script or ui policy that would Hide a column if the column has no value in any row? In this example, there is one row in the table and there is no value for "VM T-Shirt Siz...
Anyone know or come across a way of passing HTML code via rest api. I dont think you can, and digging around the net hasnt given anything I can see to suggest you can but didn't want to go back and say no. Basically we have a integration between a ou...
Hello everyone,I have two date fields on sys_user (u_birthday, u_age)Subtracting these values will tell me the age of the user at the time the request was received. I have created the following client script and script include but it is not working p...
I used the information from this article to populate a List Collector field on a Catalog Item that is set by a Catalog Client Script referencing an M2M table. The data displays properly on the Request, but after submission the the field displays the ...
Hi Team, I have a requirement forI am using 2 reference variables1 requestor (user table)2 requestor devices (computer table) I am using reference qualifier, It's working but the problem is If I select anil from 1st variable then select one device wh...
Hi, I want to change a background color of a read only variable of Catalog item. There is a reference variable name cost center in a requested item whose default background colour is grey. I want to highlight that field by change the color from grey ...
Hi All, We are currently working with our managed service provider to have error handler turned on for all our active catalog items (about 50). My internal developer thought the best option would be to create a subflow called "error handler subflow"...
