I want to convert one of our catalog client scripts which opens a glide dialog to a widget. It's a fairly simple dialog which opens a new user record in the pop up and allows a user to add a new one. Not the greatest coder and need help converting th...
Our goal is to have a voice mail sent to our help desk number automatically create a ticket for our help desk staff. To this end, the voice mail system sends an email to our instance with an attachment containing the message. The mail is delivered an...
Hello fellas, hope all is well. Im configuring AI Search for a new customers portal on the San Diego version. I have enabled AI search for the portal and linked the OOB ESC Portal Search Application & OOB ESC Portal Search result configuration. The...
I have a variable service_application_name which is a reference variable and it is referring to cmdb_ci_appl table. The other variable is u_privacy_data which is a multiple choice having values 'Yes' and 'No'. Now, when I select a value in service_a...
For some reason, both of my instances only have the EVAMs for Virtual Agent People Genius results. Could anyone take a look at their instance and share the standard search version?
Hello all, I am trying to write a script that receives the stock on hand within a stockroom and puts it in a custom table for stocktaking purposes, however, I can't figure out how to make the value different for different assets. I want to receive ...
Hello guys, How to write inline script for due date along with action in Ask for approval activity is flow designer? So our requirement is to pass relative date dynamically, instead of hardcoding it. Thanks Nikita
Hi All, I have a requirement where I have to make a Reason and Details field mandatory on dialog box of reject button. How can I achieve this?
I am doing one rest message integration to send the updated fields data to third party tool from servicenow. Below is the script include code that i am using to generate the token automatically whenever its expired, so in the code you can see i am se...
Hi. How can I change the "Number" displayed in the Requested Item header to another field?By default it displays the "Number" field, but I would like to display another field that I have added to the Requested Item table. If not please tell me how to...
we have the OOB workflow that creates two change tasks when state of change is set to implement. When the "change" state moves from implement to review or close state, the change task should be assigned to the person who created the change request (r...
How to set Threshold value for risk low medium high if we have added new questions in risk assessment questionnaire other than what is OOTB?
Hello Everyone, We are new to integrations and we have only basic idea on these. We are not able to find Why we are getting this issue? And how to troubleshoot this ? we have Rest API configured in ServiceNow where we are receiving error as mention...
when I submit an incident in service portal, there is a 'Resolve' Action, when I clicked Resolve, the State changed to Resolved, I want to make this 'Resolve' Action can clicked only when State is In progress. What should I do? Thank you!
I want to create an Ui Action : Send for approval This will be visible when status is draft and record is not new.After clicking on this button status changes to pending for approval and assignment group must be filled with "service desk" and an appr...
