Hello: I have the code below on a workflow. The code is working but I need to populate the following fields: "Requested For", "Category" and "Subcategory". Any suggestions on how to do this? inc = new GlideRecord('incident'), fs_desc = s_des...
UI Builder Calendar Component. Rome, Patch 5 on PDI. Rome, I do not have access to determine in my actual environment. The following behavior is the same and absolutely consistent (multiple repeats) in both: I add Calendar component to a page—to keep...
We are fairly new to using VTB. Currently in Geneva and leaping to Istanbul soon. We have our help desk using the VTB, however, they would like to see other existing fields on the Task cards. Is there a way I can customize a Guided VTB? They...
Hi All, I want to give the url of guided tour to users. How do I give it? The url is not for editing and creating. It is for launching. The url is needed to send in email.
I have used test decoration like below, g_form.addDecoration('email_id','icon-success-circle','Verified','color-red'); but the color is not changing it is grey in color(same as variable text color).
Hey Guys,I am new to service now scripting and want to make it easier. I created snippets based off of service now documentation. I use VS Code (Its Free!) to write my scripts.To set upDownload Visual Studio Code - Code Editing. RedefinedDownload and...
I would like 2 Project State labels to change from:"Closed Skipped" to "Canceled""Closed Incomplete" to "On Hold" The resulting actions should remain the same. I believe it can be done using dictionary overrides, but I'm not sure how to get to that s...
I have two select boxes variables on my Service Center form. Facility Name Building Name We want to filter the latter by facility name. For example, LSC-Montgomery would contain "Classroom Building A", "Classroom Building B", while LSCS-Kingwood wou...
Today I created a Business Rule to populate a field based on changes in another field. I just disabled it to test something but the field is still being updated. Could this be a cache issue? Does something like this happen from time to time? Or must ...
Hello! I have a catalog item using the Flow Designer. The requirement is to send an email to a reference variable pointing to the User table. I am using a 'Send Notification' action. I've done a bit of googling but what I can find are solutions using...
Hi, I have the requirement to add green tick mark next to email id field(for validation purpose) in the service catalog form. How can i do that?
I have a lengthy catalog item we made for opening a new store but now there are other pre-built catalog items that need to be included with it as options. To do this I decided we would use an order guide but it seems like there is no way to simply tu...
HI SN Community.I created a new action in Flow Designer to analyze via script the difference between 2 dates in hours:Outputs:When I perform the manual test on Action I get the results correctly:But when I call the Action in my main FD (After Save an...
I have created two custom field on incident table:1. Table type field2. Template_value type field Requirement is: If I am selecting table as problem and define some template then upon insert/update of incident, record should be created in selected ta...
Hi,This is the requirement. 1. Create a Request ticket from an Incident. When 'Create Request' is clicked, it should trigger the current Incident to canceled state and create a request ticket with the details provided in the Incident form. 2. Also, v...
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