"user query" business rule should not run for a specific catalog item or a variable

dhruvd
Tera Expert

Requirement : The OOB Query business rule "User Query" should not run for a specific catalog item or variables as we need to show inactive users in multiple "List Collector/ Reference" variables of a specific catalog item.

 

Is this feasible, if yes, could someone share an example please.

 

Thanks,
Dhruv

6 REPLIES 6

Hi @dhruvd 

 

Have you tried to see what value you are getting in 'query' variable using Logs?

 

If not, please see in logs what does query variable stories after Line 1?

 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Hi Anubhav,

 

All i'm getting in logs is "Null" or "Welcome.do". It doesn't give the URL or any value on which we can run the "include" function.

 

Thanks,
Dhruv