"You are either not authorized or record is not valid"...what is the cause of this error and how to remove it.

[Pravallika9]

hai,

when i am opening customer portal as admin i can view the page and create cases form the portal page.

But when i impersonate with a user i am not able to access this page and 

getting this error-->"You are either not authorized or record is not valid."

though they are many questions related to my query i am not able to find the solution...

can anyone please help me...

[Pratiksha Kalam]

Hello,

Might be that user don't have access to portal. check with another user. Also that user might be having ACL .

Thanks,

Pratiksha

[Ashutosh Munot1]

HI,
You need CSM roles to see this page.

Which page and what you are trying to access?

Thanks,
Ashutosh

[Ankur Bawiskar · Accepted solution]

Hi,

few things to check

1) please check whether user has valid roles or not

2) Also check whether those users satisfy the user criteria applied for the record producer which is used to create the case

Also sharing few links for reference

Service portal error "You are either not authorized or record is not valid."

SC Catalog Item giving You are not authorized or record is not valid

Regards
Ankur

[Pravallika9]

Thanx for the reply,

for csm user was not having valid roles so it was showing that error....