Hi There,
I want to build a system that:
Reads old incident tickets and documents
(things that happened in the past and how they were fixed)
Finds similar incidents when a new one happens
So engineers don’t waste time searching.
Uses AI to write a helpful summary and suggested fixes
Based on what worked before.
Makes on-call work faster and easier
By giving quick answers, past solutions, and ready‑to-send updates.
I want to implementation this using RAG model.
Can anyone give me step by step instructions to implement it with all the pre-requisite.
Also according to my research the required plugins is AI Search (sn_ais) which is not visible to me in plugin section.
