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08-16-2024 06:50 AM
Is it possible OOTB to create a set of 3 custom greetings prompts in Virtual Agent and set it up randomly each time a user starts a new conversation?
if no, how can I achieve this using code?
Tks in advance!
08-16-2024 07:36 AM
Hi there,
This should help you:- 2022-08-23 - Article - Add alternate message to Virtual Agent Text bot responses
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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