Re-open a catalog task

Puru2 · ‎02-12-2016

Dear All ,

I have a requirement in which I need to re-open a catalog task if the approval gets rejected. The scenario is as explained in the below drawn image.

If (approval = yes) , then RITM state = closed. [No issues]

else( approval = no , then RITM state = open

catalog task gets created.

if catalog task state = closed, then again the same approval is triggered.

If (approval = yes) , then RITM state = closed.

else

the same catalog task should get reopened.

Please advise me as I am facing issues in re-opening the same catalog task, if approval = no.

Anyone knows the answer, please advise.

Best Regards,

Puru

lomouhamadou · ‎02-12-2016

Hi,

In your workflow just after the approval you have to add a "Rollback to" activity and link it to the "no" and to the catalog task.

Then It will re-open the task and reset it.

Puru2 · ‎02-12-2016

Hello Mouhanadaou,

The issue I am facing is to re-open the same catalog task.

Let's say,

for the 1st cycle , approval gets rejected and catalog task gets created.

then workflow activity goes to "Approval"

for the 2nd cycle, if approval gets rejected , then the same catalog task should get re-opened.

lomouhamadou · ‎02-12-2016

re,

Here an example of what it could be.

I quicly used my developer instance and no sc_task so I used the event but what's important is to use the "rollback to" and connect it to the sc task you want to re-open

Pradeep Sharma · ‎02-12-2016

Hi Pururava,

If the Roll back activity doesn't help then you need to have a RunScript and GlideRecord the target table "sc_task" and set the field value as per your req.

Template:Rollback Overview - ServiceNow Wiki

Activity Designer - Run Script - ServiceNow Wiki

http://wiki.servicenow.com/?title=GlideRecord#gsc.tab=0

Please let me know if you have any questions.