re-open ui action for incident

[Atchutaram]

Hi ,

           I am configuring Re-open Ui action for Incident. This ui action should be visible only for caller and assigned to and state should change from resolved to in progress. how can i configure this.

[Harish KM]

Hi @Atchutaram specify the below condition in UI Action condition

(current.caller_id == gs.getUserID() || current.assigned_to = gs.getUserID() ) && (current.state == 3) //ensure correct state value for in progress

[Atchutaram]

Hi @Harish KM  it is working but after clicking on re-open the incident is not re-opened and state is in still resolved state. how can i do this?

[Harish KM]

Hi @Atchutaram in script.section you need to set.the state value to.work.in progress

current.state = 3;// pass correct value here for work in progress state

current.update();

[Harish KM]

Hi @Atchutaram is it working?