RE: Please release your developer instance

Go to solution
You-Lan Bribach
Tera Contributor

‎12-19-2023 05:25 AM

This morning I got an email with the subject "Please release your developer instance".

It said, "Please save your work and release the current instance by the end of this week. The instance has technical issues and must be retired."

 

Is it a legit request?

0 Helpfuls
  • 1,587 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to You-Lan Bribach

‎12-19-2023 05:32 AM

Hi @You-Lan Bribach 

 

Look like a valid email. Please take back up and release the instance.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls
16 REPLIES 16

Go to solution
joost2633
Mega Contributor

‎01-08-2024 12:47 AM

Also got this email. Interesting way of handling this. Do they do that to paying customers as well? That they just retire the instance because of "technical issues"? 😂

Go to solution
Matt S6
Tera Contributor

‎01-10-2024 11:56 AM

Is there any way to determine what the "technical issues" are without killing the instance? I've been doing experimenting and testing in my PDI. Maybe I have a scheduled job that's caused problems? If ServiceNow could shed light on the issue, maybe I could just go in and delete the offending item rather than nixing the entire PDI.