Reading content of an email (.msg) attached to a record

[vintotz]

Hi everyone, for the past few days I've been trying to figure out how to read the content of an email (the one exported from classic outlook client with .msg file extension). currently we have the OOB report phish email record producer that automatically extract the content of an email as long as it was in .eml format. 

My requirement is to allow .msg file as well. any tips on how to read the content like email subject?

[Mark Manders]

ServiceNow can't parse .msg files, so you will need to some kind of external API integration to do so.