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Reassign Data Certification task to a Group

Russell Abbott
Kilo Sage

There's a pop up box when selecting 'Reassign' on a Certification Task. This pop up box contains 'Assignment group', 'Assign to', 'Submit a reason for this action'.

It seems only 'sn_cmdb_admin' can see the 'Assignment group' option here and I'd like to make that available to 'sn_cmdb_editor'.

However, I can't find the ACL that oversees this pop up dialogue.

 

cert1.jpgcert2.jpg

4 REPLIES 4

jcmings
ServiceNow Employee

Use System Diagnostics > Session Debug > Debug Security to find exactly what ACL is failing. That will also provide you with a link to open the specific ACL.

I already have access to that field on the record itself. It just doesn't display on the popup, without 'sn_cmdb_admin'

 

Russell Abbott
Kilo Sage

I tracked it down to a Modal in UI Builder called 'Assign to other', great! I go to edit the modal and it shows me the assignment group for only a half a second before it vanishes from the editor page. I cannot see the button to edit at all.

 

Initial load

modal.jpg

 

a half a second later it snaps to this view.

 

modal2.jpg

Did you get this working? I see the Assignment Group field in the dialog, but it does not populate with any groups. Since it works fine in the platform view I'm convinced it's a problem with the modal in the workspace.