Reassign UI Action under risk assessments not visible for Central GRC Manager group

ShubhamV6766495
Giga Contributor

yesterday

Hi,
I modified a existing condition on Reassign UI Action for risk assessments such that Reassign ui action must also be visible to any member who is part of Central GRC Manager group.

((current.state>=2 && current.state<=5) || current.state==10) && ( gs.hasRole('sn_risk_advanced.ara_admin') || gs.getUser().isMemberOf('Central GRC Manager') || new RiskAssessmentUtils().canPerformAssessment(current) )
Unfortunately, it is not working as expected.

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Naveen20
ServiceNow Employee

yesterday

The condition syntax itself looks fine, but two things to check:

1. The banner message is your real blocker. The screenshot shows: "This risk assessment is not assigned to you. Therefore, you can't take any actions on this assessment." This likely comes from a client script or ACL on the sn_risk_advanced_risk_assessment table that hides/disables UI actions independently of your UI Action condition. Even if your condition evaluates to true, that separate logic is overriding visibility. Look for an onChange/onLoad client script or a UI Policy on that table that disables buttons when assigned_to != current user.

2. isMemberOf() can be unreliable with group names. Use the group's sys_id instead for consistency:

gs.getUser().isMemberOf('sys_id_of_central_grc_manager_group')

To get it quickly:

var gr = new GlideRecord('sys_user_group');
gr.addQuery('name', 'Central GRC Manager');
gr.query();
if (gr.next()) gs.info(gr.getUniqueValue());

Recommended fix: Address #1 first — find the client script/UI policy that enforces the "not assigned to you" restriction, and add a similar exception there for Central GRC Manager group members. The UI Action condition alone won't help if something upstream is blocking all actions on unassigned assessments.

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