Receive Attachment files from Third Party App to raise a ticket in ServiceNow Table.

[vishal_rai]

Hi Guys, 

I have built an app in ServiceNow PDI for demonstrating the ticket handling capabilities of ServiceNow. A user will enter few details like name, email, description and files related to the issue in a third-party application. Using RestAPI's, Data like Name, Email and Description can be fetched into the table and appropriate Assignee's would work on the ticket. I have done the following, please guide me or provide suggestions for effective way to develop the above-mentioned use case.

I have created a custom table in my ServiceNow PDI to test out ticketing system. The data for few fields are coming through REST API's like Name, Email and Description. I have used REST API explorer with few HTTP Protocols like GET and POST to verify. Please suggest me how do I receive attachments into my table. 

[Dr Atul G- LNG]

Hi @vishal_rai 

You can use Flow designer for same. as soon API/data  reached in staging table , read and create record.

[AshishKM]

Hi @vishal_rai , 

As I understand with given details, you have created a custom table and some data is coming via REST API and you need attachment via REST for same record. 

Refer the attachment API document, there is an demo.

https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integrate/inbound-rest/concept/c_...   

Similar thread

https://www.servicenow.com/community/itsm-forum/retrieve-and-add-attachments-rest-api/m-p/2507887

https://www.servicenow.com/community/developer-forum/decoding-base64-encoded-file-and-writing-it-to-...

https://www.servicenow.com/community/developer-forum/rest-api-from-third-party-and-get-attachment/m-...

https://www.servicenow.com/community/itsm-articles/attachments-in-servicenow/ta-p/2305632 

-Thanks,

AshishKM

[vishal_rai]

Thanks @AshishKM. I will surely look into this and let you know the progress.