Recipient email address and the mail script

[tsoct]

Hello all,

I'm attempting to generate dynamic notification content based on the recipient's email domain.

I wrote a mail script to meet the need, however it isn't working. Is there anything I've missed?

Thank you

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

	var checkRecipient = email.recipients;
  
    if (checkRecipient.indexOf('@gmail.com') > -1) 
    {
        template.print('<div class=font><p><font size="2">content for gmail accounts</font></p></div>');
    } else {
        template.print('<div class=font><p><font size="2">content for internal users</font></p></div>');
    }

})(current, template, email, email_action, event);

[sushantmalsure]

Hi @tsoct ,

I think its the issue with 'email.recipients' but i have tried something similar on my PDI and its working fine.

Just change your mail script to following and check if that works:

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var arrUtil = new ArrayUtil();
    var emails = [];
    //Get sys_ids of reference fields
    var ids = [];
    if (email_action.recipient_fields) {
        var r = email_action.recipient_fields.split(',');
        for (var x = 0; x < r.length; x++)
            ids.push(current[r[x]]);
    }
    //Get user list
    ids.push(email_action.recipient_users);
    //Get group list
    ids.push(email_action.recipient_groups);
    //If parm1 contains recipient, get parm1 value
    if (email_action.event_parm_1)
        ids.push(event.parm1);
    //If parm2 contains recipient, get parm2 value
    if (email_action.event_parm_2)
        ids.push(event.parm2);
    //Re-split the array by commas
    ids = ids.toString().split(',');

    
    var checkRecipient = ids.join();

    if (checkRecipient.indexOf('@gmail.com') > -1) {
        template.print('<div class=font><p><font size="2">content for gmail accounts</font></p></div>');
    } else {
        template.print('<div class=font><p><font size="2">content for internal users</font></p></div>');
    }

})(current, template, email, email_action, event);

[tsoct]

Hello, thanks for the script. ids seems to return sys_id of the users. How should i convert them to email? Since some of the users in our system registered with gmail too.

[sushantmalsure]

Hi @tsoct : Please ignore my previous comment.

Here is updated script to convert IDs to email and then check the gmail account.

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var arrUtil = new ArrayUtil();
    var emails = [];
    //Get sys_ids of reference fields
    var ids = [];
    if (email_action.recipient_fields) {
        var r = email_action.recipient_fields.split(',');
        for (var x = 0; x < r.length; x++)
            ids.push(current[r[x]]);
    }
    //Get user list
    ids.push(email_action.recipient_users);
    //Get group list
    ids.push(email_action.recipient_groups);
    //If parm1 contains recipient, get parm1 value
    if (email_action.event_parm_1)
        ids.push(event.parm1);
    //If parm2 contains recipient, get parm2 value
    if (email_action.event_parm_2)
        ids.push(event.parm2);
    //Re-split the array by commas
    ids = ids.toString().split(',');
	
	for(var y =0; y<ids.length; y++){
		var getEmail = new GlideRecord('sys_user');
		getEmail.get(ids[y]);
		
		emails.push(getEmail.email);
	}
    var checkRecipient = emails.join();
    if (checkRecipient.indexOf('@gmail.com') > -1) {
        template.print('<div class=font><p><font size="2">content for gmail accounts</font></p></div>');
    } else {
        template.print('<div class=font><p><font size="2">content for internal users</font></p></div>');
    }

})(current, template, email, email_action, event);

Try and let me know how it goes.