Recipient required in To: block in Email Client

[George Chen]

Hi Community Gurus,

occasionally when an user enters an email address in the "TO" textbox in Email Client (this email address does not have a matched sys_user or notification device), they get an pop-up indicating "Recipient required in To: Block" and the email does not send out.

I initially failed to replicate it in UAT but after attempts several times, this has been reproduced and I can see this can happen at times not all the times with copy / paste the email in the To field.   

I can work around it by appending ";" char and it seems accepted afterwards.

By creating a new sys_user record I think might help but it can cause other issues like extra user record maintenance, let alone the email client is a flexible email tool without matched "To" recipient records.

Has anyone experienced the same and any advice on the resolution.  

Cheers,

[Ankur Bawiskar]

Hi,

the email client template page is an UI page and code behind it is not accessible to us.

I believe that's the platform OOB behavior.

Regards
Ankur

[George Chen]

Thanks Ankur for that, now I know it might be a platform behavior. for the interim, I have created a sys_user for our client so the suggestion will pick up the matched user to mitigate the occurrence of the pop-up error.