Record deletion from Background Script was refused due to the table's cross-scope access policy...

[Aki17]

I ran the following Background Script to delete all the Case records which are unnecessary.

var gr = new GlideRecord('sn_customerservice_case');
gr.query();


gr.deleteMultiple();

I tried in both Global and Customer Servise scope, but the error occurred for each and the script did not ran...

Please give me some advice to make it work properly.

Best Regards,
Aki

[Anil Lande · Accepted solution]

Hi,

Deleting records from that table is not allowed from different scopes. If you want to allow deletion then check below checkbox on table configuration record <sys_db_object>. 

Thanks,
Anil Lande