Record deletion impact from sys_email table

[naveensai12]

If user delete the sys_email table record what will be the impact in serviceNow 

[Uncle Rob]

Depends what state its in when its deleted.  If its deleted early enough you might not send a notification that was expected.  If you've deleted it after, then you just lose traceability that an email was sent.

[Anand Kumar P]

Hi @naveensai12 ,

The sys_email table stores incoming and outgoing emails for processing and notifications in ServiceNow. Deleting records can lead to

1)Loss of Email History—Makes troubleshooting and tracking communication email sent/recieved.

2) Notification Issues— Outgoing emails may not be delivered or tracked.

3)Reporting Errors—Email-dependent reports and audits lose accuracy.

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand