Record is showing sys id and not the label in the form record Now Platform

[Pat Surtan]

I created a catalog item that uses category and subcategory. The variable category uses a select box and subcategory uses reference field. In the table itself, both fields are string type. When I navigate to the service portal, the subcategory is showing the name correctly. However, after submitting the ticket the sys id is showing in the form record instead of the name inside the Now Platform.

What am I doing wrong?

[Gayathri5]

Hi,

can you please share screenshots for better understanding?

Regards,

gayathri

[Pat Surtan]

Gayathri,

I added a screenshot below.

[Nick Parsons]

Hi Pat,

Is the sys_id displaying on the form, or in the submitted form variable formatter? If it's a field on the form, please check that the table you are referring to in your reference field has a display value set to the correct field you want to display, eg:

[Pat Surtan]

Nick,

The sys id is displaying after I submit the form from the Portal to the backend.