Record is showing sys id and not the label in the form record Now Platform

[Pat Surtan]

I created a catalog item that uses category and subcategory. The variable category uses a select box and subcategory uses reference field. In the table itself, both fields are string type. When I navigate to the service portal, the subcategory is showing the name correctly. However, after submitting the ticket the sys id is showing in the form record instead of the name inside the Now Platform.

What am I doing wrong?

[Pat Surtan]

Here is a screenshot for better understanding.

[NS16]

Hi @Pat Surtan ,

I think what you could do is select variable type of Subcatgory variable as a "Lookup select box".

In the type specification section-

1) Select choice[sys_choice] table in the Lookup from table field

2) Lookup value field- value

3) Lookup label field(s)- label

Please see attached SS

Thanks,

Neha