Record not getting created in awa_work_item

Anirudh Pathak
Giga Sage

‎02-13-2024 03:52 AM

I've configured Service Channel, Queues, Assignment Eligibility, Service Portal Agent Chat Configuration and Chat setup. Still in agent workspace agents are not getting any interactions to accept. Presence State is also active.

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Dr Atul G- LNG
Tera Patron

‎02-13-2024 04:27 AM

Hi @Anirudh Pathak 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965805

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963190

 

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Regards

Dr. Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer

LinkedIn: https://www.linkedin.com/in/dratulgrover

YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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