Record producer data to Incident description

[tcorniels]

I have created a record producer that will gather some information and create an incident.   I have then created a template to fill out some of the standard incident fields.   What I am having a problem with is that once the user completes the form the incident will be created but none of the information they entered appears anywhere.   Ultimately I would like all of their entered field information to appear in the description field of the created incident but can't figure out how to get that to happen.

[Michael Fry1]

In the script field of the record producer, you can add something like: current.description = producer.variablename + ' , ' + producer.variablename2;

Do that for all your variables and the data entered should end up in the description field.

[andrewdunn]

Hi Michael - is there a way to do this so that only the fields that are entered show - similar to the email script attached that shows only the variables that were selected?

Cheers

[ghsrikanth]

The template will work fine, please post the template that you have created

The variables in the record producer can be accessed by producer.variable

Record Producer - ServiceNow Wiki

Wiki has an exclusive article to create incident through record producer -

Creating a Record Producer to Log Incidents - ServiceNow Wiki

Mark if it is helpful or correct, feedback is appreciated  

[andrewdunn]

Thanks for that - I found the following in an article (unable to find it now) where I copied the following into the record producer script field and it worked0:

1. var test = [];  
2. for(var v in producer) {      
3.   if (v.startsWith("IO")) {//only variables      
4.       var question = new GlideRecord('item_option_new');          
5.       question.get(v.substring(2)); // Querying by sys_id to determine question text          
6.       test += question.question_text + ": " + producer[v] + "\n"; // Set key:value pair to variable      
7.   }  
8. }  
9. current.work_notes = test; // Set Work Notes on new record

However, this shows all variables whether they were selected or not. What coding do I need to do to only show variables that have been selected.

I tried to add the following between line 3 and 4 but it did not help (this is from my email script that works)

• if(v.get(i).getDisplayValue() != 'No' && v.get(i).getDisplayValue() != 'false' && v.get(i).getDisplayValue() != '' && v.get(i).getDisplayValue() != "-- None --"){

Any thoughts or suggestions would be appreciated

Cheers