Create incident in target Integrations

[ServiceNow Use6]

Hi,

I created rest message and created end point and http methods, but the incident is not getting created in the target. Kindly help.

{
"caller_id":"${caller}",
"short_description":"${sd}",
"description":"${desc}",
"contact_type":"${ct}"
}

(function executeRule(current, previous /*null when async*/) {

	gs.log('Business Rule is running');

	var rest = sn_ws.RESTMessageV2('dev199583Instance', 'dev199583Outbound');
	rest.setStringParameter('caller', current.caller_id);
	rest.setStringParameter('sd', current.short_description);
	rest.setStringParameter('desc', current.description);
	rest.setStringParameter('ct', current.contact_type);
	
	gs.log("Business Rule ran");

})(current, previous);

Regards

Suman P.

[Dr Atul G- LNG]

Hi @ServiceNow Use6 

https://youtu.be/d5WYx8dc9sE

Have a look here.

[Laveena-Agarwal · Accepted solution]

Hi @ServiceNow Use6 

Your Business rule(BR) script doesn't have a code to execute the rest message. On HTTP method you will find the related link "Preview Script Usage" - from here you can copy the script and modify it in your BR if required.

There is another easy approach to do this integration - Use Rest API explorer on your source instance , directly build the json and sent the details to target.

[ServiceNow Use6]

Thank You, my stupid mistake

[Ankur Bawiskar]

@ServiceNow Use6 

Refer below link for step by step instructions

ServiceNow to ServiceNow Integration using REST API and PUSH and PUT methods with Business Rule 

You can also explore on Ebonding Spoke with less scripting

ServiceNow eBonding spoke 

Refer the below link which has the approach with example shared by me.

Integration hub ebonding spoke 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏