Record Producer is coming as Blank in ATF

SangyM
Tera Contributor

So, here I am trying to fill the details in this page through Employee Center

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Now, these are the steps I have done to create the asset

SangyM_1-1752643011439.png

Now, post these steps when I am trying to navigate to reclaim asset page through record producer then it is showing blank

SangyM_2-1752643116413.png

Help me to resolve this please. since in the reclaim asset page, want to fill the field through set variables(sp) method coz custom UI click doesn't work there.

20 REPLIES 20

@SangyM  - Can you check the Page if you have selected the correct page while opening a record producer (SP)

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Ankur Bawiskar
Tera Patron
Tera Patron

@SangyM 

so you are not able to see that record producer itself in your ATF Test setup.

that record producer has catalog & category populated in it?

Is it active?

check this

I cant create ATF Step "Open Record Producer (SP)" 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar , yes but the main problem is that whatever portal I want to access ("Employee Center") for that that record producer is coming as blank, instead it is opening for a generic service portal.

@SangyM 

are you able to open any other OOTB record producer and see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar , apparently not.