Record Producer is coming as Blank in ATF
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‎07-15-2025 10:19 PM
So, here I am trying to fill the details in this page through Employee Center
Now, these are the steps I have done to create the asset
Now, post these steps when I am trying to navigate to reclaim asset page through record producer then it is showing blank
Help me to resolve this please. since in the reclaim asset page, want to fill the field through set variables(sp) method coz custom UI click doesn't work there.
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‎07-16-2025 02:24 AM
@SangyM - Can you check the Page if you have selected the correct page while opening a record producer (SP)
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‎07-16-2025 12:19 AM
so you are not able to see that record producer itself in your ATF Test setup.
that record producer has catalog & category populated in it?
Is it active?
check this
I cant create ATF Step "Open Record Producer (SP)"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-16-2025 12:36 AM
@Ankur Bawiskar , yes but the main problem is that whatever portal I want to access ("Employee Center") for that that record producer is coming as blank, instead it is opening for a generic service portal.
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‎07-16-2025 12:38 AM
are you able to open any other OOTB record producer and see?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-16-2025 12:46 AM
@Ankur Bawiskar , apparently not.