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10-30-2023 08:53 AM
Hi experts,
When I try to create a step to open a record producer in the portal, I cant fill the reference field "Record Producer".
When I click on the lookup icon to select a Record Producer, the list of Record Producers is empty.
My user is an admin.
MVP 2025 ✨
Solved! Go to Solution.
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11-16-2023 01:40 PM
Thanks for the responses,
I opened a case in HI, and I got the following return:
KB0966526
ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step
Cause
Enhancement at the dictionary level for the field catalog_item for the respective test steps.
With these changes in place, only valid record producers/order guide/catalog items populate while configuring test
steps
Resolution
To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.
In my case, I added the Catalog to the Portal registry
MVP 2025 ✨
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11-01-2023 11:27 PM
Can you please send the screenshot of the catalog you need to raise?
Regards
Shaqeel
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Regards
Shaqeel
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11-01-2023 11:32 PM
Did you try to clear instance cache using cache.do and then logout and login again?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11-16-2023 01:40 PM
Thanks for the responses,
I opened a case in HI, and I got the following return:
KB0966526
ATF: After upgrade, not all Record Producers are showing up in 'Open a Record Producer' Step
Cause
Enhancement at the dictionary level for the field catalog_item for the respective test steps.
With these changes in place, only valid record producers/order guide/catalog items populate while configuring test
steps
Resolution
To resolve, ensure the respective catalogs (Portals/Widgets/Catalogs/Portal pages) are defined on the items.
In my case, I added the Catalog to the Portal registry
MVP 2025 ✨
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04-15-2025 12:55 PM
Hi, what do you mean by ensure the catalog is defined in the item? I'm having this same problem and trying to figure it out, you answer looks helpful. Hope you can return to this question and explain a little bit better how the solution was implemented.
Thank you!