Record Producer Notifications

[Ken83]

Hello Community,

        I'm having a problem with a record producer. I have created a new record producer on the new_call table. When I create a record using this record producer, notifications are not generated. However, if I go into the actual new_call form, and submit the form, the notifications will generate. Any idea why notifications won't generate via the record producer? This is weird because they were generating from the Incident record producer before I deactivated it.

I did notice the incident.events business rule is configured to fire off notifications for several events. I have created something similar for the new_call table but the notifications are still not generating. Again, if I go to the main form view and submit the record that way, the notification will generate.

[Brad Tilton]

If you are using events generate the notifications, you can check the event log to make sure that events are firing both when you create the record manually and when you create it via the record producer. You might also check the send to event creator checkbox on the notification record. Maybe your creating on behalf of someone else when you submit it manually and yourself when you submit the rp?

Are you using business rules/events to send the notifications or just using the condition builder on the notification record?

[Ken83]

I'm actually using both but for different notifications. The one i'm currently working on, i'm using events to generate the notifications.

[Brad Tilton]

Hi Kenneth,

Have you checked the event log to make sure the event fires in both cases? This should tell you if you're issue is with the business rule that fires the event or the notification that is generated from the event.

[Harish Murikina]

can you check either BR is calling or not by keeping gs.log inside the BR