Record Producer Redirection

vidhya_mouli
Giga Sage

We have a record producer that will be used across different portals and we need to redirect it to a specific page.

Script:
producer.portal_redirect = "?id=form&table=sn_customerservice_deliveries&sys_id=" + current.sys_id + "&view=sp";

This works fine in business_portal. However in esc portal I get this error. Any suggestion what is wrong here?

 

Screenshot 2025-07-03 10.41.45 AM.png

 

 

 

 

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@vidhya_mouli 

you are redirecting to the same record in script

which is the other page you are referring?

the error you showed doesn't relate to the script you shared

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@vidhya_mouli 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

vidhya_mouli
Giga Sage

@Ankur Bawiskar You are right about this. The error was related to some widget. When that issue was fixed, this issue got fixed automatically. 

@vidhya_mouli 

Glad to help.

Please mark my response as correct and close the thread.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader