Record Producer script issue

[Jeanne Goodman]

This script works great except it doesn't change the type 

(function() {

    // Set the caller to the person who submitted the request

    current.caller_id = gs.getUserID();

    // Set the category and subcategory

    current.category = 'Telecom';

    current.subcategory = 'Abt Phone #';

    // Get the request type from the record producer

    var requestType = producer.request_type; // Ensure this matches the field name in the record producer

    gs.log('Request Type: ' + requestType);

    // Set the type based on the user's selection

    switch (requestType) {

        case '792783c247b59a108dda98d3616d43ec':

            current.u_type = 'Disable/Remove';

            gs.log('Set u_type to Disable/Remove');

            break;

        case '3a8c3d0e47319a108dda98d3616d43ad':

            current.u_type = 'New';

            gs.log('Set u_type to New');

            break;

        case 'f93c9d8f47759e108dda98d3616d4305':

            current.u_type = 'Retain';

            gs.log('Set u_type to Retain');

            break;

        case '3a8c3d0e47319a108dda98d3616d43af':

            current.u_type = 'Reissue';

            gs.log('Set u_type to Reissue');

            break;

        default:

            current.u_type = '-None-';

    }

// Set other fields

current.u_type_of_request = 'Abt Request';

current.impact = '3 - Low';

current.urgency = '3 - Low';

current.contact_type = 'self-service';

current.assignment_group = 'c70483890058300008e976c2ab56f959';

// Set Short description

current.short_description = requestType + ' request for ' + gs.getUserDisplayName();

// Set the description to capture all options selected by the user

var description = 'Request Type: ' + requestType + '\n' +

                  'Phone Number: ' + producer.u_phone_number + '\n' +

                  'Business Justification: ' + producer.business_justification + '\n' +

                  'Type: ' + producer.request_type + ' ' + current.u_type;

// if (requestType == producer.request_type) {

//   description += 'The values are loosely equal.\n';

// } else {

//   description += 'The values are different.\n';

// }

    // Add comments if they exist

    if (producer.comments) {

        description += '\nComments: ' + producer.comments;

    }

    current.description = description;

})();

[JenniferRah]

It looks like your field is of the type String. Is that correct? And it is dependent on the subcategory field?

A couple of things you may want to consider: 

1. In your script above, change the line that sets it to '-None-' to changing it to '' (null or empty string). That is the internal value for that choice. 
2. You may want to change the "Incorrect #" choice to remove the special character from the internal value. That may be okay, but I've never tried that on an internal value. I've used the slashes before, so I think your 'Disable/Remove' option is okay. The same might be true for your subcategory of "Abt Phone #".

[Jeanne Goodman]

This ended up working, but I don't completely understand why. Another failed test was
case requestType == 'retain_phone_license' so I'm really quite baffled.

if (requestType == 'retain_phone_license') {

    testerVar = 1;

} else if (requestType == 'reinstate_teams_license') {

    testerVar = 2;

} else if (requestType == 'request_a_new_teams_phone_license') {

    testerVar = 3;

} else {

    testerVar = 4;

}

    switch (testerVar) {

        case 1:

            current.u_type = 'Retain';

            gs.log('Set u_type to Retain');

            testerVar = 'Retain';

            break;

        case 2:

            current.u_type = 'Reissue';

            gs.log('Set u_type to Reissue');

            testerVar = 'Reissue';

            break;

        case 3:

            current.u_type = 'New';

            gs.log('Set u_type to New');

            testerVar = 'New';

            break;

        case 4:

            current.u_type = 'Disable/Remove';

            gs.log('Set u_type to Disable/Remove');

            testerVar = 'Disable/Remove';

            break;

        default:

            current.u_type = '-None-';

  //          gs.log('Unknown request type: ' + producer.request_type +' ' +u_type );

            testerVar = 'bedbfdca47319a108dda98d3616d4370';

    }

[JenniferRah]

What kind of variable is your producer.request_type and what are the available values for it? If it's a Select Box and the values are what you have in your if statement, then that part should work. 

Resetting the testerVar variable in the middle of a switch statement could potentially mess things up. 

I'm surprised the default choice is working since you are setting it to something that isn't a valid internal value.

[Jeanne Goodman]

It's radio button choices. I did take your advice earlier and changed the default to "", but didn't paste that version.

The code above did eventually work. But I'm not sure I understand why it worked. I can tell you that I couldn't get the cases to work. I don't know if you noticed, but I also had to make the operator a loose equivalent in order for it to work.

I had even tried switch(requestType)
case requestType == 'retain_phone_license' etc. but that didn't work either.

Jeanne

[Jeanne Goodman]

Yes, It's dependent on the subcategory.
I've tried several combinations for the "none-of-the-above" option. They all seem to work, but I like your idea of the subcategory being the issue. I'm going to give that a shot and see if that changes anything. I'll be back in touch.