Record Producer variable label change - How to preserve old question text for historical submissions
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yesterday
Hi Experts,
I have a Record Producer with a variable:
Question: What is your C Name?
Variable Name: c_name
Users have already submitted many records using this Record Producer.
Now the business wants to change the question label to:
What is Your Colleague Name?
My requirement is:
Existing submitted records should continue displaying: What is your C Name?
New submissions should display:
What is Your Colleague Name?
I would like to know:
- Does ServiceNow store the question label historically at submission time, or does it always reference the current variable definition?
- Is there any OOTB mechanism to preserve the original variable label for previously submitted records?
- What is the recommended approach-creating a new variable, storing question labels in a custom table, or another design pattern?
Any best-practice recommendations would be appreciated.
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