Record Producer variable (look up) shows only sysid at the back end.

[SivaramanR]

When I submit a case from Record producer which contains Department field(lookup field) in that. I have a variable section at the backend in the case form which shows all the fields including department field. But it only shows sysid at the backend. 

Steps I did for diagnosis:

1. display value = true (for name field)

2. No acls that affects.

3. it worked in dev not in test.

4.variable configurations are same in dev and test.

could anyone point me in correct direction where I have to look for the mistake?

Thanks in advance

[Ankur Bawiskar]

@SivaramanR 

share variable config screenshots here

also share how it looks on target record in variable editor

[Ankur Bawiskar]

@SivaramanR 

does it show name to admin role user in that variable in variable editor on target record?

[Tanushree Maiti]

Hi @SivaramanR 

Can you mention which variable type you are using . If it is Lookup select box, can you share the type specification screen shot.