Record Producers in an Order Guide

Suryansh Verma
Tera Contributor

‎06-12-2023 12:54 PM

Hi Community,

 

I have created an order guide that includes 2 record producers, Record Producers A and B.

The requirement is to create a parent-child relationship between the two of them when submitted via Portal.

So record produced by B should be created as a child entry (related list) on the record produced by A.

 

Is this possible?

 

Thanks in advance 🙂

 

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6 REPLIES 6

Amit Gujarathi
Giga Sage
Giga Sage

‎06-12-2023 09:28 PM

HI @Suryansh Verma ,
I trust you are doing great.

Yes, it is possible to create a parent-child relationship between the two record producers in ServiceNow when they are submitted via the Portal. To achieve this, you can follow these steps:

  1. First, navigate to the Order Guide where you have created the two record producers, Record Producers A and B.

  2. Open the Order Guide and go to the "Record Producers" related list.

  3. Select the Record Producer B and open its properties.

  4. In the properties, locate the "Advanced" section and find the field called "Parent Producer".

  5. Enable the "Parent Producer" field and set its value to Record Producer A. This establishes the parent-child relationship between the two record producers.

  6. Save the changes to the Record Producer B.

Now, when a user submits the order guide via the Portal, the record produced by Record Producer B will be created as a child entry (related list) on the record produced by Record Producer A.


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Regards,


Amit Gujrathi



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Suryansh Verma
Tera Contributor
In response to Amit Gujarathi

‎06-13-2023 02:10 AM

Hello@Amit Gujarathi,

 

Thank you for the quick response.
I am unable to locate the "Advanced" section and find the field called "Parent Producer".

Where can I find this?

 

Thanks

Suryansh

chitra11
Tera Contributor
In response to Suryansh Verma

‎07-13-2024 08:44 AM

Did you find a way to do parent child from order guide contains record producers?

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Suryansh Verma
Tera Contributor
In response to chitra11

‎08-08-2024 04:00 AM

@chitra11 

Yes, I did manage to implement the requirement by creating a string field on the order guide which on load gets populated with a 16-digit alpha numeric we then checked on the cascade check box on Order Guide.,

The same string field is also created on the record producers as well.

Then when a record gets created on the Backend table we use a business rule to search for 16-digit alphanumeric on other tables and create a relation. 

 

Please Accept this as a Solution if it is helpful!

 

Thanks

Suryansh