Record Visibility in ServiceNow Variables ( BO ) : sys ID vs. Labels

RimaJ
Tera Contributor

‎05-02-2024 09:27 AM

Hello Community,

I am facing a peculiar issue with my ServiceNow instance. There is an item with a normal field type reference on a custom table that does not have any ACLs. The problem is that some users are seeing the sys ID of the records in the BO RITM variables, while I, as an admin, am able to see them correctly by their labels. Additionally, even when using the impersonate role, I am unable to see the sys ID.

Does anyone have an idea about what could be causing this problem?

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DrewW
Mega Sage
Mega Sage

‎05-02-2024 10:25 AM

Sounds like a possible permission issue.  Have you done any security debugging?

Also check to make sure the user has access to the table that is referenced.

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