Records are not visible after clicking on Lookup list in custom table

[Neelavathi M]

Hi All,

Have a custom table , where user is not able to see records from the reference field, created the "Write ACL "with role , but still user  is not able to see records, 

Need Suggestion on this please help me out.

Thanks in Advance.

[Vijay kumar S1]

Hi Neelavathi,

If the user is still unable to see records from the reference field even after creating a "Write ACL" with the appropriate role, there may be a few possible reasons for this:

1. Check that the "Read" permission is also granted to the same role for the reference table.
2. Verify that the user is assigned to the appropriate role.
3. Confirm that the "Write ACL" is configured correctly and applied to the correct table and field.
4. Ensure that there are no conflicting "Read" or "Write" ACLs that may be overriding the intended access permissions.
5. Verify that the user is not using a cached version of the application that may not reflect the most recent changes to the ACLs.

By reviewing these potential issues, you should be able to identify and resolve the problem preventing the user from accessing the reference field records.

Please mark helpful or correct if its helping 

Thank you 

Vijay

[Basheer]

Hi @Neelavathi M ,

To view the records, it depends upon the read level acl.

[Kirby R]

Hi @Neelavathi M 

Please check your reference qualifier for that field if any records from customer_account matches the qualifier.

[Sagar Pagar]

Hi @Neelavathi M,

Check below things -

1) Reference qualifier applied for column/field.

2) READ ACL on your custom table gives record access or not?

3) If Query business rules restricts records or not?

4) Is this field is dependent on any other field?

Thanks,

Sagar Pagar