Resolved! How to set the default value to "javascript:gs.getUserID();"
Hi Team , Can someone please help me to set the default value to "javascript:gs.getUserID();" Many thanks for your help. Kuma
Forum Posts
How to make sysparm_query a variable using Get REST API?
Hello, Is possible to make sysparm_query a variable? Instead of This request.setEndpoint('https://<instance>.service-now.com/api/now/table/live_group_member?sysparm_query=group.name%3DSystem%2C%20User&sysparm_display_value=true&sysparm_limit=10');Be...
Customize Breadcrumbs link
Hi all, I want to change the link of an item in a breadcrumb. When I click on it, I am redirected to the page sc_category&sys_id=... I wish, instead, to be redirect to a page that is a clone of that but the name is customer_name_sc_category&sys_id=. ...
Resolved! Java API code to create new incident
Hi All,Am new to ServiceNow and in the process valuating it.Here my requirement is I need to create a new incident with the Java code.Can anyone help me with the API Java code to create new incident on ServiceNow?Thanks in advanceChitra
Suggestion next to short description -help
Dear All,In Incident Management, when you click on the light bulb(Suggestions) present immediately in right side of short description field, one pop up appears as shown below:I am curious to know , when we click on this lightbulb icon (suggestion ) ...
Catalog Item display name different than name field
On catalog items there is a "Display Name" field(sys_name) on the sys_metadata table. There is also a "Name"(name) field on the sc_cat_item table. The Display Name is set to match whatever is in the Name field on the catalog item when creating it. ...
Resolved! Bypass query business rule for catalog variable
I have an item in the catalog where I need the end users to be able to select disabled user records.We currently have the typical before query business rule that limits those disabled records to HR and the Service Desk roles.I still want to limit to ...
Resolved! How to give ITIL users access to view Customer Service tickets
Hi folks,I'm trying to give ITIL users access to view Customer Service tickets. They don't need fulfiller access - they just need to be able to view a Case, which should not use a CSM license (they already have ITIL licenses). I've contacted my S...
Using Promises inside Fix Scripts?
Hi, I am working on a Fix Script that is supposed to use asynchronous style coding in order to carry out a lot of outbound REST requests, but I was surprised to see that the Promise identifier could not be found ? The line is log says: ReferenceErro...
Resolved! Script for calculating password expiry date
Hi, I need to setup password expiry notifications for users whose password are about to expire 10, 7, 4, 3 and 2 days before. So I have setup the event, and notification, but I need help with the script in the scheduled script execution. I have a fie...
Resolved! Disable notifications for catalog items
I have a catalog item which doesn't need Request(sc_request) notifications.How can I exclude notifications for only 1 catalog item and include sc_request notifications for remaining catalog items?. I want to add conditions like Item is not XXX then...
Resolved! UI action use scratchpad
HI All, I have a business rule capturing user logged in with some roles validation and captured in scratchpad value. and now I want to use that scratchpad in UI action - conditions section for displaying button on validation. How can I use g_scratchp...
Resolved! Jelly Script get Parameter from URL
Hello, I am trying to get parameter from the URL in UI pages. URL - https://xxxxxx.service-now.com/incident.do?sys_id=-1&sys_is_list=true&sys_is_related_list=true&sys_target=incident I have tried the below code <g:evaluate var="jvar_sys"> var sys...
Resetting/Emptying variable values onSubmit
I need to do multiple request/order of the same catalog form, using Add to Cart and I need to clear these two fields everytime I click on the add to cart button.Catalog Client Script doesn't work clearing/resetting/emptying the variables because it a...
customization on "SC Order Guide" widget which controls the final summary page In OOB, the quantity column is not editable.
Issue: requirement to change the quantity values in shopping cartDescription: Quantity in shopping cart of item based on variable Items selected for the the order guide This requirement would need a customization on "SC Order Guide" widget which co...
