Records are not visible after clicking on Lookup list in custom table

[Neelavathi M]

Hi All,

Have a custom table , where user is not able to see records from the reference field, created the "Write ACL "with role , but still user  is not able to see records, 

Need Suggestion on this please help me out.

Thanks in Advance.

[Neelavathi M]

1) Reference qualifier applied for column/field--yes applied (Simple)

2)READ ACL on your custom table gives record access or not?--yes I am able to see the records but customers(users) not able to.

3) If Query business rules restricts records or not?--No Query BR for that table

4)Is this field is dependent on any other field?--No

Tired all but no luck

[GeraldKirby]

Check for the correct CSM roles.

Roles installed with Customer Service Management (servicenow.com)

[Neelavathi M]

Hi @GeraldKirby , All

Thanks for your help.

Yes there was role issues, and now sorted out.

[Ankur Bawiskar]

@Neelavathi M 

Based on your responses it seems table level READ ACL is blocking the user from viewing the records

[Ankur Bawiskar]

@Neelavathi M 

Thanks for informing.

I believe the same was mentioned in my post.

If my response helped please mark it correct and close the thread so that it benefits future readers.