Red dot beside HR case

[Arka Banerjee]

Hi All,

Can someone please help with why the red dot beside an HR case appears as below.

As per the above, only 1 HR case has the ref dot beside while the other doesnt. What OOB script\behaviour controls this red dot and whats its significance.

@Ankur Bawiskar 

[Ankur Bawiskar]

@Arka Banerjee 

in native you can apply field styles

in workspace you will have to use UX Highlighted values.

Search any field style is applied on that HR Case Number field and there must be some logic there

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Arka Banerjee · Accepted solution]

Thanks Ankur. I figured there is a field style on the request number field which turns this into red when the case is updated by someone other than the assigned to person.

[Ankur Bawiskar]

@Arka Banerjee 

It seems you marked your own response as correct.

If my response helped please mark it correct and close the thread so that it benefits future readers.