Redirect service portal to main page after logout

[Stephanie Rodr1]

Hi,

I have created multiple Service Portal for different customers, example customer A and customer B and I have the main Service Portal for internal.

Customer A: https://xxxx.service-now.com/A

Customer B: https://xxxx.service-now.com/B

Internal: https://xxxx.service-now.com/sp/?id=landing

The main login page url is "https://xxxx.service-now.com/sp/?id=landing" and I want everyone to login from this page. But when customer A or B login from "https://xxxx.service-now.com/sp/?id=landing" it redirect the customer to the correct page according to his company. As soon as customer A or B logout from their SP page they are redirected to :

Customer A: https://xxxx.service-now.com/A

Customer B: https://xxxx.service-now.com/B

And I do not want that, I want them to be redirected to "https://xxxx.service-now.com/sp/?id=landing".

If someone could help me with that, it would be much appreciated!

Thank you!

[Omkar Mone · Accepted solution]

Hi

Have a look at: System Definition - Installation Exits

You should edit 'Logout' or if you have MultiSSO enabled 'MultiSSORedirect'. 

You need to edit this Logout entry for that. Like if(user==A){

var gotoURL = "url of specific portal";

response.sendRedirect("logout_redirect.do?sysparm_url=" + gotoURL);

return true;}

Something like this .

Regards,

Omkar Mone.

www.dxsherpa.com

[Sumanth16]

Hi,

You can refer to below link:

https://community.servicenow.com/community?id=community_blog&sys_id=4a9c6ee1dbd0dbc01dcaf3231f96197c

Thanks,

Sumanth

[Stephanie Rodr1]

Hey Sumanth,

I tried the link, but didn't work for me, maybe I was doing something wrong 😕

[Stephanie Rodr1]

Great! Thank you Omkar, it worked 🙂