Redirect to RITM instead of order status page

[santosh10]

HI,

I want to redirect the user to created RITM instead of Order Status summary page.

I am using custom submit button to submit the Catalog item.

Thanks,

Santosh

[Chuck Tomasi]

Hi Santosh,

What you propose is not possible because the catalog process is much like buying something from Amazon. You can put five things in your cart then order it. In ServiceNow, all items are associated to one request (aka cart.) Just because you have one item purchased today, doesn't mean that you can always redirect to one item after submitting. Your solution would break the instant someone orders a laptop and software in the same request. I hope that makes sense.

http://wiki.servicenow.com/index.php?title=Introduction_to_Service_Catalog

[dhruva]

Hi CHuck

I want to redirect it to the default of view of the service request , how can i do that by bypassing both these views com.glideapp.servicecatalog_checkout_view_v nor com.glideapp.servicecatalog_checkout_view.

Just that the end user is getting confused with that order status screen they want to see the submitted REQ form. can we do that ?

[Chuck Tomasi]

I don't have an answer for you on that one. Perhaps someone else will jump in with ideas.

[jasonclarke]

Hi,

I found this article below, but not sure how to modify the SC Catalog Item widget to perform the redirect to RITM instead of the Request

Service Portal - Redirect to RITM

If anyone has any ideas, much appreciated.