Redirect to RITM instead of order status page

[santosh10]

HI,

I want to redirect the user to created RITM instead of Order Status summary page.

I am using custom submit button to submit the Catalog item.

Thanks,

Santosh

[Robert_Cartwrig]

Interesting coincidence?   I'm building a Request process and until an hour or so ago, internal folks submitted their Request via a Record Producer and were directed to the Request form.   Now all of a sudden they are being directed to the Order Status page...

If you think that is odd, here is more oddness: I am doing the work in DEV and do not see this behavior there.   I only see it in TEST after moving over Update Sets from DEV (beginning a couple of hours ago).

The fact that it just started occurring out of the blue should help me track the source.   If I figure it out, I'll let you know.

[Robert_Cartwrig]

In my case, it turned out to be a View issue.   Apparently, "Order Status" is the Self Service View.   I think this got set by following the URI_REF link from a Notification, which made the Self Service View the default for all ESS Users.

Whatever the case, I just made a View Rule to force the default View and viola...Bob is my uncle.

Hopefully this works for you.

Regards,

Robert

[dhananjay]

hey Santosh, have you found any solution to the issue ,actually   i to need to do the same can you help.

[Robert_Cartwrig]

Hi Dhananjay,

Order Status is the Self Service View.   I wasn't able to change the Order Status, so I created a new View and View Rule.   This resolved the issue for me.

Regards,

Robert

[Brendan Hallida]

Hi Robert,

Sorry for reviving an old post of yours, but I was wondering where you found this view?

 Cheers, Brendan