Redirect to RITM rather than REQ after submitting the catalog item (ESC Portal)

[Sandeep Goudar]

Hello Everyone, 

We are currently facing an issue where creating a catalog item redirects us to the REQ instead of the RITM. We need to change this redirection to RITM. We are using the ESC Portal on ServiceNow version Xanadu.

Despite trying several solutions mentioned in various posts, none have worked for us. If anyone has experience with this or knows a solution, your help would be greatly appreciated.

Thanks in advance,

SG

[Kieran Anson]

I created a solution for this which you can find here https://www.servicenow.com/community/itsm-articles/redirect-to-requested-item-ritm/ta-p/2300997 

[Sandeep Goudar]

@Kieran AnsonThank you. I will review the solution and get back to you.

[Ankur Bawiskar]

@Sandeep Goudar 

check this link

Redirect to a RITM page on submitting a request from the Service Portal 

additionally check these as well

Redirect Submit to RITM instead request on Service Portal

How do you do a redirect to a RITM on submitting a request from the Service Portal?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Sandeep Goudar 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.