Redirect to SSOCircle after clone

[The SN Nerd]

Hello community,

We had SSO Setup with Azure in our sub-prod environment.

Everything was working well.

We ran a clone over the weekend, and it now redirects to SSOCircle.

I was under the impression that all SSO related config was kept after a clone.

The IDP that we setup has been preserved, and is set as default, yet it always redirects here.

Has anyone else encountered this?

Any easy way to fix without starting from scratch again?

[Heather White]

With the redirect, how were you able to log into the instance?  Did you have to use the System Administrator account? 

My current admin account is set up with authentication, so I am getting that SSO Circle screen.

Thanks,

Heather

[Matt Small1]

I used the https://<instancenae>.service-now.com/login.do and my local instance password. Hopefully you have the set up for an admin level user.

[Heather White]

Yes-this did the trick-I had forgotten about that /login.do 

Thanks for the reply!  I worked with ServiceNow to get back up and running 🙂