Redirect user to a specific service portal

[dhruvd]

Hi,

We are having two service portal active in our instance and we want the end user to be redirected to one of the portal. We have configured the script include "SPEntryPage" and its related system property to redirect which is working fine. But the catch is when the user changes the URL with that of the other service portal and Voila! the redirection doesn't happen then.

Is there any way we can restrict user to a specific service portal?

Thanks & Regards,
Dhruv 

[rahulpandey]

Please go through below helpful blog. https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

[dhruvd]

It doesn't help. As in my case there are two portals active and i want only a specific set of users to be redirected to a specific portal and shouldn't have access to other portal.

[rahulpandey]

Every portal page has an option to restrict to specefic roled user. Just specify the roles on each page of your portal and you are done.

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/user-criteria.html

[Simon Christens]

This gives the opportunity to redirect to specific portal depending on the users company

https://community.servicenow.com/community?id=community_blog&sys_id=a1dda6e9dbd0dbc01dcaf3231f96197b

Hopefully it can give you an idea to solve your requirement